Terms of Service

These Terms of Service ("Terms") govern your use of the website located at slakedesign.com (the "Site") and any related services provided by Slake Design. By accessing or using the Site, you agree to be bound by these Terms.

Use of Services: Slake Design ("Provider") provides AI automation and software services for businesses, focused on workflow automation, search systems, and internal tools.

1. Services

Slake Design ("Provider") agrees to perform the AI automation, search, MVP, and software services ("Services") described in the applicable Service Order Form, proposal, or Project Brief. These Services are provided on a fixed-fee, milestone, or retainer basis as specified in writing.

2. Fees and Payment

2.1 Payment Terms. Payment terms are defined in the applicable proposal, invoice, Service Order Form, or Project Brief. Fixed-scope projects may require payment in advance, a deposit, or milestone payments depending on scope and risk. Work will not begin until the agreed initial payment is processed.

2.2 Refunds. Fees for paid work are non-refundable once work has begun, unless otherwise stated in the applicable written scope. Rescheduling a paid session is permitted up to 24 hours before the call.

2.3 Workflow Review. The initial workflow review is a free fit check and does not create a delivery obligation, audit obligation, implementation plan, or consulting relationship unless both parties agree to a paid project scope. Paid fixed-scope projects are governed by the applicable proposal, Service Order Form, or Project Brief.

3. Intellectual Property

3.1 Client Ownership. Upon full payment, Client owns the custom deliverables, source code, documentation, and project-specific work product created specifically for the Client, except for Provider Background IP.

3.2 Provider Background IP. Provider retains rights to its pre-existing tools, libraries, architecture patterns, templates, know-how, and automation frameworks used during the delivery.

4. Client Responsibilities & Data Access

To perform the Services, Client must provide: (a) Access to necessary technical documentation or system wikis; (b) Representative samples of data/documents; and (c) Access to a primary technical or business stakeholder for the agreed project. Failure to provide these required inputs may prevent completion of the Services but does not entitle the Client to a refund once paid work has begun.

5. Limitation of Liability

IN NO EVENT SHALL PROVIDER BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. PROVIDER'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT TO PROVIDER IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

6. Confidentiality

Both parties agree to keep confidential all non-public information disclosed during the engagement, including customer lists, API keys, and business strategies.

7. Governing Law

This Agreement shall be governed by the laws of the State of Texas. Any disputes arising under this Agreement shall be resolved via binding arbitration in Austin, Texas.