What should I send first?
Send one repeated workflow: what triggers it, which tools are involved, who touches it, and where work slows down. A Loom, screenshot, or short written note is enough.
What if my data is messy?
That is common. The first review checks whether the data is usable now, needs cleanup first, or should be handled with rules and human review instead of AI.
When is custom better than SaaS or no-code?
When the workflow crosses multiple tools, depends on business-specific logic, needs source-cited answers, or requires logs and failure handling. If an off-the-shelf tool is the better answer, I will say so.
Will this create another app my team ignores?
The goal is usually the opposite. Good builds sit inside the tools your team already uses: email, Slack, CRM, helpdesk, docs, spreadsheets, or an existing admin system.
Who owns the code and handoff?
After full payment, you own the custom deliverables. I provide setup notes, environment requirements, and enough context for your team or another developer to maintain the system.
Is my data used to train an LLM?
I choose providers and architecture patterns that keep your business data out of generic model training. Exact handling, retention, and access rules are defined before implementation.
What will this cost to run?
You see expected hosting, model, storage, and API costs before build. Most first systems are inexpensive to operate compared with the staff time they replace.
What happens after launch?
Build sprints include 30 days of support for defects in the original implementation, plus handoff notes and a clear path for monitoring or future improvements.
Are builds designed to pass SOC 2 and HIPAA security audits?
Yes. By using isolated VPC runtimes, local open-weight inference (zero outbound network egress), and strict encryption-at-rest protocols, our architectures are built to comply with enterprise compliance guidelines. I work directly with your security officers during handoff.
Request our Security & Compliance Briefing package (includes system architecture diagrams, compliance checklist, and a pre-signed Mutual NDA template) to accelerate CISO approval.
What are your payment terms?
Sprints are structured to align with startup cashflow: **50% upfront to reserve the sprint slot, and 50% upon successful staging launch** (underpinned by our 100% Launch Guarantee). We accept credit cards and ACH for seamless billing.
How does vendor qualification and onboarding work?
We contract through a registered LLC using a standard Professional Services Agreement. We provide W-9 compliance, standard corporate invoicing, and can secure contract-specific General Liability or Errors & Omissions (E&O) insurance coverage if required by your procurement guidelines.